Armand’s 50 Things: Thing 15 – Make a List of Questions People Ask in the Forums
Best thing about this task is it could easily be assigned to someone else within your team or be outsourced.
Notice, in this list, I keep coming back to finding out what people want and listening to the questions they ask. The same holds true as you interact with forums.
If this is not something you have time for then delegate it. Have someone follow the forums and send reports on them. Simply have them monitor the different blogs and forums you subscribe to and compile a list of questions they see coming through.
This will arm you with the knowledge you need to create products that people want and need, giving them the answers to the questions they are asking.